FAQs
CLIENT LOGIN
850.583.7231    Mon - Fri: 8am - 6pm

Frequently Asked Questions

A Knightly Shine


1

Q. Do I need to be home for your services?
A. No. You do not need to be at home to have your cans cleaned. We clean your cans on your trash pickup day. As long as your cans are on the curb, we'll clean them on your scheduled date.


2

Q. Why should I have my trash and recycle bins cleaned?
A. We not only clean your cans, but we disinfect, sanitize and deodorize them as well. We use water temps of approximately 200 degrees fahrenheit which rids them 99.9% of bacteria, germs, and viruses. Additionally, we spray down the outside of the can including the parts most often touched such as the lid and handle. Our state-of-the-art system effectively reduces health hazards such as Tuberculosis, Strep, staph, E-Coli, Salmonella & Listeria.


3

Q. Do you clean both trash cans and recycle cans?
A. Yes. We recommend cleaning both, due to bacteria, viruses, and germs that build up on both types of cans.


4

Q. What areas do you service?
A. Our business services the Tallahassee, FL area.


5

Q. How do I start the service?
A. Visit our "SERVICES" section on this website to sign-up quickly and easily.


6

Q. How do I update my payment information?
A. Click on the CLIENT LOGIN button on the right edge of your screen. Click the SUBSCRIPTIONS tab that appears on the landing page. Under ACTIONS you should see an UPDATE button. Click the button and follow the prompts to update your payment information.


7

Q. How do I pay for an order that's listed in my account as UNPAID?
A. Click on the CLIENT LOGIN button on the right edge of your screen. Once you're logged in, you'll be taken to your profile. Notice that all of your orders are displayed on this page. Locate the order you need to pay. To the right of the order is a PAY link. Click this link. On the next page, click "Pay with Bank or Credit Card" which will already be ticked. Once you do this, the module will expand and you'll be able to add your updated credit card information. Follow the prompts to complete the process.


8

Q. Do you offer a Referral Incentive?
A. Yes! Have your family, friends and neighbors give us your name when they to enroll and we will happily give you a free cleaning for every 5 referrals (unlimited!!).


9

Q. What if my HOA will not allow my cans out past a certain time on trash pickup day?
A. Leave your cans by the garage, the side of the house, or anywhere we can easily access them with your permission. We will return them to that same spot when we finish our work.

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